Site Policy
Welcome to the official shopping website of Productivity & Quality Publishing, Pvt. Ltd. We are more than happy to serve you over this website and look forward to your continued support and patronage.
The following is our site policy:
ORDER FULFILLMENT
AVAILABILITY
Not all books shown on the site are readily available or running under print. There might be titles long out-of-print or totally unavailable. In that case we will email the user canceling the order and refund the entire money.
DELIVERIES/ SHIPPING
All deliveries are subject to availability of the items ordered. Pqp.in may take an extra week or so to try and procure items that are either out of stock or already on order. In that case we shall seek permission from the user first and then initiate further action.
Pqp.in claims no responsibility for missing, delayed or lost packages. We try our best to ensure that all orders are safely packed and shipped by the best possible courier depot. All orders are sent via an extremely reliable courier service and are traceable over the Internet. Airway Bill Numbers (AWBs) are emailed to users the moment orders are dispatched helping keep track of packages. In case a packet goes missing or does not reach the user on time or arises suspicion of any kind, we request all users to mail us at service@pqp.in.
All orders placed must have Pin/Zip Codes to ensure smooth and safe deliveries. Orders with incomplete address information may be cancelled or rejected by the shipper. In such a case, users will be informed via email and will be requested to mail the complete shipping address.
International orders will be sent via DHL//Speed Post and may take 4-5 working days to get delivered. If the user wishes to use a less expensive mode of shipping such as unregistered air mail or surface mail, please email us.We will contact you with the precise shipping chargesBooks will be dispatched only after the user confirms the mode and cost of shipping.
Orders that are to be shipped within India may take 2-3 working days to get delivered. Orders received from major Indian cities before 1400 hours (02.00 pm) of a working day will be delivered within two working days.
Chennai orders received before 1400 hours (02.00 pm) on a working day will be delivered the next working day.
Deliveryperiods can also depend on the time of authorization taken by the issuing or acquiring bank. All delivery times mentioned are only estimates and are based on working days. Delays can sometime occur. The user will receive an email as soon as the order is dispatched.
There might be far-out areas wherein delivery via first class courier isn't a possibility. In such an event, orders are sent either via regular book-post or registered post. We shall first put such a matter across to the customer and then post the order. Also, charges for such deliveries may vary and are generally higher than the usual courier costs.
All orders are sent via first class courier.
In credit cards we accept payments by VISA and MasterCard only. Other than credit cards, we also accept payments in the form of cheques and drafts.
If the user wishes to pay via cheque or draft, there is an option on the site and can be made use of while purchasing. For bulk orders/queries we suggest emailing us at service@pqp.in and we'll revert back within 24 hours with the exact details and particulars of the proposed transaction. Users ordering in bulk may want to look for better shipping deals or rates. In that case the best possible option is to mail or phone us.
pqp.in guarantees SAFE, FUN and EASY shopping at the click of a button. We'd like to disclose that NO credit card information is passed on to us by the concerned banks making our site as safe as possible. Credit card particulars are received directly by the banks involved in the transaction and pqp.in receives only a message confirming & authorizing the transaction.
PRICING
All prices shown are in US Dollars and Indian Rupees. Your credit card company's statement may reflect the conversion rate in your home currency.
Prices indicated on the website are valid only when purchasing from this website and may differ from those advertised by other parts or units of pqp.in. pqp.in makes all efforts to publish the most accurate available data at all times. However there could be several factors beyond the control of pqp.in that may influence change in information.We take no responsibility whatsoever of the under or over pricing of similar books on other websites or by various book sellers or discount stores. Our prices are maximum retail prices (MRPs) set by the publisher/distributor and we do not mark them up under any circumstances. We could offer books on special prices or discounts during a particular season or time of the year.Prices shown on the site attract no extra cess however are exclusive of shipping charges.
pqp.in will deliver at the price the order was confirmed to the user. We will bear the difference in case of a publishing error on the site and if there is any decrease in book price, the extra money charged will be refunded to the user in 7-10 working days.
WORKING DAYS
All days except Saturdays, Sundays, Festival Days, National Holidays or Government Declared Holidays are working days.
CONTRACT / DISCLAIMER
This is the official and only website of Productivity & Quality Publishing Private Limited, Chennai, India. We do not have any other shopping website and take no responsibility for shopping on sites other than this one.
Users of the site are more than welcome to send their valuable feedback to service@pqp.in. For placing an order using credit card the user must be 18 years or over. Pqp.in takes no responsibility for stolen or lost cards being used on the site. There is a possibility of the site containing technical or typographical errors. Please make note that some of our processes are manual and such errors can arise. If they do occur, we will try our best to remove such inaccuracies at once and make sure that we totally minimize any inconvenience that may be caused to you. On confirming the order that is placed over the site the user agrees to abide by all rules & regulations of the website and all involved. The user also confirms that he/she is above 18 years of age and is aware of any age restrictions on the books and is old enough to buy them. In case these are a gift for somebody the user asserts that the receiver is old enough to use the particular book.
Our disclaimer, under no circumstances, affects your statutory rights as a customer.
